Refunds and Returns
Overview
In Store Purchase
Online Purchase
Restocking Fees
Overview
Our refund and returns policy lasts 30 days upon receiving the item(s). To be eligible for a return, your item must be unused and in the same condition that you received it. Items that arrived damaged do not incur a restocking fee. Specific items are not returnable and/or may incur restocking fees.
| Product Type | Return Policy | Restocking Fee |
|---|---|---|
| New Equipment (Pressure washers, Jetters, Floor Care, etc.) | 30 days | 25% |
| Parts (trigger guns, pumps, repair kits, hoses, etc.) | 30 days | 20% |
| Chemicals (cleaning, pump and engine) | Non-returnable | – |
| Pre-owned or “Open Box” Equipment | Non-returnable | – |
| Electronics for Equipment | Non-returnable | – |
In Store Purchase
Our refund policy lasts 30 days from the date of purchase. If 30 days have passed since your purchase, we cannot offer you a refund or exchange.
Non-Returnable Items
We are unable to accept returns on open and/or used products. Other items we do not accept returns on regardless of physical state include:
- Pre-owned or “Open Box” equipment
- Cleaning chemicals (liquid or powder form)
- Engine and pump oil
- Electronics for equipment
Restocking Fees
- Equipment – 25% of the total cost of item(s)
- Parts – 20% of the total cost of item(s)
Refunds
Refunds are applied either to the card/account on record for the purchase or in the form of a credit to be used at a later date. For refunds back to your card/account, the process takes 2-5 business days. If you have not seen your refund after 5 business days, please contact us.
How To Return
To return your items, simply bring the purchase with any documentation and/or receipt to:
AAA Pressure Washers and Supplies
1130 W. Birchwood Ave
Mesa, AZ 85210
Online Purchase
Purchases made through our website (AAAPWS.com) have a 30 day return policy starting from the date of delivery of the item(s). After the 30 days, we no longer offer refunds. Specific items are not returnable while others may incur a restocking fee. Please see below for more details.
Tracking Your Order
Once an order is processed and labeled, a tracking number will be provided.
- “Processing” order status – the order has yet to be processed and shipped
- “Complete” order status – The order has been processed and a tracking number sent to the e-mail address on file. If you have not received a tracking number when your order status is “complete”, please check your spam folder or contact us.
Canceling Your Order
If you would like to cancel your order, contact us immediately with your order number ready.
- If we are able to stop the order from shipping, a full refund will be issued immediately.
- If we cannot stop the shipment and you no longer want the item(s), you must return the item(s) at your own expense. Please see “How To Return” below.
Non-Returnable Items
We do not accept returns on used and/or opened products. Other items we do not accept returns on regardless of being used or opened include:
- Pre-owned or “Open Box” equipment
- Chemicals
- Engine and pump oil
- Electronics for equipment
Wrong Items Received
If the items you received do not match your order, contact us immediately with your order number prior to returning them. Some of our orders are shipped directly from the manufacturer to you and shipment back to us could delay replacement product(s) or refunds.
Damaged Order
If your purchase arrives damaged, take photographs and contact us immediately.
How To Return
There are two scenarios in which to return items purchased online back to us:
- If purchased but no longer wanted/wrong item ordered – Shipping the item back will have to be paid by you, the customer
- Correct part ordered, wrong item delivered – Contact us immediately for a free return shipping label
All returns must have original packaging and slips inside the box to properly process the order. If you elect to have the correct item(s) sent out, we only ship the replacement item(s) out upon return of the original purchase.
Restocking Fees
- Equipment – 25% of the total cost of item(s)
- Parts – 20% of the total cost of item(s)
Refunds
Refunds are issued upon receiving and inspecting the product for any damage. Once a refund is issued, a notification e-mail will be sent out to the e-mail address on file. Refunds normally take 2-5 business days to return back to the account used to purchase the item(s).
- Unfortunately, we are not responsible for any theft of packages for products shipped and delivered
Restocking Fees
Wrong items delivered and equipment/parts arriving damaged are exempt. If the item(s) you purchased are returned a restocking fee will be applied based on the total cost of the item(s).
| Product Type | Restocking Fee |
|---|---|
| Equipment (Pressure washers, Jetters, Floor Care, etc.) | 25% |
| Parts (trigger guns, pumps, repair kits, hoses, etc.) | 20% |